Privacy Policy

Information we collect

We collect information you choose to provide when you place an order, create an account, contact the studio, request a custom piece, or submit a review. This may include your name, email address, shipping and billing details, order information, and the contents of your message.

How we use information

We use your information to process and deliver orders, communicate about purchases and enquiries, provide customer support, prevent fraud, maintain the website, and meet legal or accounting obligations. We do not sell or rent personal information.

Payments and service providers

Payment details are handled by the payment provider shown at checkout and are not stored directly by Kimberley Deane. We may share only the information needed with trusted providers that help operate the shop, process payments, host data, deliver orders, and maintain website security. Those providers handle information under their own privacy terms.

Cookies and website data

The website uses essential cookies or local storage to keep accounts secure, remember shopping selections, record your cookie preference, and operate the checkout experience. These are necessary for the site to work and cannot be switched off through the analytics preference.

With your permission, Google Analytics processes information such as pages visited, browser and device type, and approximate location to help us understand general website usage. Analytics storage is denied by default and is enabled only after you choose “Accept analytics.” Advertising storage and personalization remain denied. While consent is denied, Google may receive limited cookieless technical signals without setting analytics cookies. You can change your choice at any time through “Cookie settings” in the footer.

The contact form uses Google reCAPTCHA to distinguish legitimate visitors from automated submissions. Google may process limited technical information needed to provide that security check under its own privacy terms.

Retention and security

We retain information only for as long as reasonably needed to provide the service, keep required business records, resolve disputes, and comply with legal obligations. Reasonable safeguards are used to protect personal information, but no online service can guarantee absolute security.

Your choices

You may ask to access, correct, or delete personal information held about you, subject to records we are legally required to retain. You may also ask questions about how your information is used.

Children's privacy

This shop is intended for customers who can legally make a purchase. We do not knowingly collect personal information from children.